Customer Service Charter
Lasta Mara Teo was established in 1999. Our Company provides shipment of all types of goods to the Aran Islands and all the Islands off the Westcoast of Ireland.
Our Customer Service Charter
We aim to provide high quality services for all of our customers. The customer service charter sets out the standards of customers service you can expect from us. Whenever you contact us we want to make sure you receive the highest level of service.
Our Customers
We are committed to providing a timely, professional and quality service to you. Our customers are anyone who requires goods to be transported by boat. We deal mainly with three Aran Islands but also ship to other Islands of the West Coast of Ireland.
Commitment to providing a quality services
We are committed to providing a timely, professional and quality service to you.
We will;
- Treat you with courtesy and consideration
- Provide accurate information to you at all times
- Deal quickly and competently with your enquires
- Identify ourselves when answering the telephone
- Answer your telephone calls quickly and return calls within 24 hour where possible.
- Answer letters within 20 working days
Customer Feedback
- Our company welcomes feedback and suggestions for improvement.
- We recognise that things can go wrong and that we can only put them right if customer complains. So we treat every complaint as an opportunity to improve our service.
- We will try and deal with any complaints about our service informally, quickly and through the most suitable person
- You have the right to complain formally if you are not satisfied with the service you have received.
- We will investigate your complaint fully, and you will receive a full reply or a progress update in writing within 20 working days of us receiving your complaint.
- You can get copies of our complaints procedure and forms from our office.